Shipping & Returns Policy
Effective Date: [24/01/2025]
At Anderson Billiard, we are committed to providing a smooth and reliable shopping experience. This policy explains how we handle shipping, delivery, returns, and refunds.
Shipping Information
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We work with trusted shipping carriers to ensure your order is delivered safely and on time. Estimated delivery times may vary depending on your location and selected shipping method. Please note that delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. Any applicable taxes or duties will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.
Shipping Responsibility
All orders are carefully packaged to protect your items during transit. Responsibility for the order transfers to the customer once the shipment has been handed over to the carrier.
Returns & Exchanges
Return Eligibility
We accept returns on eligible items within 7 business days of delivery, provided that:
The item is unused and in original condition
Original packaging is intact
Proof of purchase is provided. Certain items, including customized products or clearance items, may be non-returnable unless defective.
How to Initiate a Return
To request a return, please contact our support team before sending any items back:
Email: Andersonbilliard7@gmail.com
Phone: +1 (970) 557-0592. Our team will provide return instructions and authorization if your return is approved.
Return Shipping
Unless the return is due to an error on our part or a defective item, customers are responsible for return shipping costs. Shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and order details. We will work quickly to resolve the issue.
Exchanges
If you need to exchange an item, please contact us for assistance. Exchanges are subject to product availability and return eligibility.
Contact Us
If you have questions about shipping, returns, or your order, our team is happy to help.
Anderson Billiard
Email: Andersonbilliard7@gmail.com
Phone: +1 (970) 557-0592
